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CONTACT US: 03-111-111-600

MON_SUN 9AM-6PM

At Cheezmall, we always bring you the best products from hallmark brands to make you happy. Appreciating your loyal patronage, we offer exchange or return under set parameters. Simply follow the guidelines mentioned and we will try cater your request in no time at all. The adjustments will be made regardless of whether your purchase was international or domestic. You will have 7 days to file your return with solid reasoning after your product is delivered.

Returns & Exchanges

Our dedicated Customer Services works around the clock to help our valued customers. To take care of customers requiring an exchange or refund, we require them to follow are simple steps and requirements. To ensure a positive shopping experience we understand that the return policy is important to customers. We are always accommodating, having your best interest at heart, but if we identify through our Customer Services team or Electronic Analysis the existence of an unreasonable pattern, we may restrict or even refuse a customer from making any future transactions.

We only agree to return products that have quality issues, wrongly dispatched items or if not matching the description provided. Please note that there are exceptions to our return policy for some products. You can review our policy for Non-Returnable Items and conditions for refusals. Cheezmall reserves the right, entirely at its sole discretion, to revise the list of non-refundable items and the return policy at any time. Cheezmall also reserves the right to deny a particular return in the rare event a customer is taking advantage of our return policy. We have drafted a very customer-friendly return policy in order to cater our valuable customers; and for their protection we can a vigilant eye for miscreants.

Eligibility criteria on Product Return:
  • In case of wrongly dispatched items
  • If not match the description provided on website
  • Return or Exchange of product due to size or description issues will be entertained only on apparel. The size of the
Requirements
  • If customers want to return purchased items from Cheezmall, we would require the customer to keep the ProductReceipt, which is issued by Cheezmall; and the package receipt, which will be issued Shipment Company. Pictures of product intended for return must be submitted to Customer Services.
  • Filled Product Return Form (PRF) will be demanded.
  • Items will be eligible for return within 7 days after the product has been received by the customer.
  • Items must be returned undamaged, unused, unwashed and unworn.
  • Items must be returned in their original packaging. Packaging may include product tags, hangers, plastic wraps
  • boxes, containers, dust bags, gifts, tokens, vouchers, etc.
  • If the purchased items have number-series it has to match with the item purchased.
  • If the purchased product comes with a gift, the gift item also needs to be returned.
Non-Returnable Items
  • ISwimwear
  • Intimates & Underwear
  • Beauty products
    NOTE
  • Items without original receipt slips or tags; as well as items that have been damaged will also be considered non-returnable items.
  • Customers must contact Customer Services for return and only when the case is approved the product will be eligible for return or exchange. If the product is sent without notice, it will not accepted. You will be required to fill out the Product Return Form (PRF) and send photos to our Customer Service get approval.
Product Return Flow & Customer Service
  1. 1. Check if your product meets all requirements.
  2. 2. Call Customer Service to claim the return and ask to guidance on return.a.Customer services may need you to cite sound reason for return & request ID.b.You will be required to fill out the Product Return Form (PRF)c.Customer Services will request you to send a picture to verify the request.
  3. 3. Pack Item & Dispatcha.Make sure the state of the package is returned to its original condition, meaning it should include product tags, hangers, plastic wraps, boxes, containers, dust bags, gifts, tokens, vouchers, etc.b.Please add a note to the package with your information. For instance contact number, registration number, email and order ID (you can find it on My Cheez – My order).
  4. 4. You will get a confirmation call when your product is accepted for returna.Customer services will contact you and send a courier pick up the package.b.The delivery cost will be free for you.
  5. 5. If verified, you will be refunded.
    NOTE
  • Please be ready to provide the following information when calling Customer Services.
  • Your tracking ID Number.
  • A sound reason why you want to return the product.

    Customer Service Center Contact Details:
  • Call: 03-111-111-600
  • Email: customer.service@cheezmall.com